Dear Alissa,Thank you so much for your kind review. We’re delighted to hear you enjoyed your stay at La Posada.We’re glad you appreciated our location, the charm of the hotel and grounds, the gym, and the quiet comfort of your room. Thank you as well for mentioning the room move. We’re happy our team was able to accommodate you and help you settle into a brighter, peaceful space with a comfortable bed.It was a pleasure having you with us, and we hope to welcome you back again soon for another relaxing stay.Hector Calles -Director of Operations-
Dear ebony,Thank you for staying with us and taking the time to share your feedback. We hope to see you back soon in order to keep creating more memorable memories. Best wishes, Hector Calles -Director of Operations-
Dear Anne,Thank you for your feedback. We’re so glad you enjoyed our location, art focus, and the unique, well-kept rooms and grounds, and we truly appreciate your kind words about our spa and restaurant teams.We’re sorry to hear that the front desk experience felt less warm than it should have, and that the whirlpool jets were not working during your stay. Your comments have been shared with our team so we can address both service and maintenance. We appreciate your honesty and hope to welcome you back for an improved experience.Hector Calles -Director of Operations-
Dear Flavia,Thank you for your wonderful review! We’re delighted to hear that you enjoyed the wine and cocktail selection at Staab Bar, as well as the food. Your kind words about our bartender’s excellent service truly mean a lot to us, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back again soon!Best wishes,Hector Calles -Director of Operations-
Dear Gerardo,Gracias por visitarnos en La Posada de Santa Fe. Esperamos que para la proxima si puedan desayunar con nostros ya que tenemos delicios platillos. Esperamos verlo pronto de nuevo,Los Mejores deseos,Hector Calles -Director of Operations-
Dear Chris,Thank you for sharing your feedback with us. We sincerely apologize that your experience with our front desk staff did not meet your expectations. We take pride in providing excellent service to all guests, regardless of booking channel, and we’ll be sure to address your comments with our team to ensure better assistance moving forward.We also regret that your room didn’t meet your standards, especially given your loyalty as a Marriott Lifetime Platinum member. We understand the importance of ensuring all guests feel valued and comfortable, and your input will help us improve.We truly appreciate your feedback and hope you’ll reconsider staying with us again in the future.Best wishes.Hector Calles-Director of Operations-
Dear Jeffrey,Thank you for staying with us, and letting us know how gracefully the staff delivered service. We hope to see you back soon. Best wishes,Hector Calles -Director of Operations-
Dear Rudolph,Thank you for taking the time to share your experience with us. We’re truly grateful for your kind words about our staff. Providing warm, attentive service is something we take great pride in, and we’re delighted that it stood out as the best part of your stay.We’re very sorry, however, that the room did not meet your expectations. We apologize for the lack of comfortable seating, the ongoing noise from the refrigerator, and for the pool not being heated during your visit. We also understand how relying on valet parking for every trip in and out can become inconvenient over a longer stay, and we appreciate your patience with this aspect of our downtown location.Your feedback is extremely valuable and will be shared with our management and maintenance teams as we continue working to improve the guest experience. Thank you again for highlighting both the positives and the areas where we can do better. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay in the future.Best wishes,Hector Calles -Director of Operations-
Dear Rudolph,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience caused by the refrigerator noise and for the lack of seating or workspace in your room, as we understand how important these amenities are for a comfortable stay.We’re also sorry for the confusion regarding parking. As a historic downtown property, we do offer valet-only parking, and we regret that this was not clearly communicated on the Travelocity listing. Your feedback is very important to us, and we will follow up to ensure this information is more clearly advertised to avoid future misunderstandings.Thank you again for your feedback. We truly appreciate it and hope to have the opportunity to provide you with a more comfortable and transparent experience in the future.Hector Calles -Director of Operations-
Dear Barbara,Thank you for taking the time to share your feedback with us. We’re delighted to hear that our staff made a positive impression during your stay. We’ll be sure to pass along your kind words to the team.We appreciate your honest comments regarding the food, room value, and pillow comfort. We strive to provide an experience that aligns with the expectations of an upscale hotel, and your feedback helps us identify areas where we can improve. In particular, we’re reviewing our dining offerings and in-room amenities to better meet guest preferences. We also recognize that comfort is highly personal, and we do offer alternative pillow options upon request, which we’ll work to communicate more clearly to future guests.Thank you again for staying with us. We hope to have the opportunity to welcome you back and provide an even better experience.Hector Calles -Director of Operations-
